Return & Exchange Policy

At Nautica ME, we want you to be completely satisfied with your purchase. If you wish to return an item, please review the information below.

Go to My Account > Order History > Create Return and submit a request for the items you wish to return within 14 days of receiving your order.
Once your request is approved, our courier partner will arrange a collection of your item(s). A shipping fee of AED 13 per courier collection will apply and will be deducted from your refund amount. Multiple items can be included in a single return request.
After your item(s) are received, our warehouse team will conduct a quality inspection to ensure they meet our return conditions. Please allow up to 5 working days for collection and inspection.
Once approved, your refund will be processed.
Credit/Debit Card orders will be refunded to the original payment method. Cash on Delivery (COD) orders will be refunded as Nautica Store Credit.
Please allow 10–14 working days for the refund or store credit to be processed and reflected, based on your bank's processing timelines.

To be eligible for a return, items must be:

Items that do not meet these conditions may not be eligible for a refund.

For hygiene and safety reasons, the following items cannot be returned or exchanged:

If you receive a damaged item, incorrect item, or have a missing item in your order, please contact our Customer Support team immediately.

Missing item claims must be reported within 48 hours of delivery.

You may request an exchange within 14 days of receiving your order.

Go to My Account > Order History > Create Exchange and submit a request for the items you wish to exchange within 14 days of receiving your order. Please allow up to 5 working days for collection and inspection.
Once your request is approved, our courier partner will arrange a collection of your item(s). Please allow up to 5 working days for collection and inspection.
After your item(s) are received, our warehouse team will conduct a quality inspection to ensure they meet our exchange conditions.
Once approved, your replacement item will be processed and dispatched.
Tracking details will be shared once your replacement order has been shipped.
A shipping fee of AED 13 per courier collection will apply.

To be eligible for an exchange, items must be:

Items that do not meet these conditions may not be eligible for exchange.